Arrowhead Engineered Products
  • Sharonville, OH, USA
  • Full Time

Responsible for assisting and servicing customers on the phone, through email and online by preparing and entering customer orders for warehouse processing.

 

Duties:

  • Answer incoming telephone calls in a courteous and professional manner
  • Answer customer product questions using product knowledge and provided resources
  • Inform customers of prices, shipping dates, anticipated delays, and any additional information needed by customers
  • Enter orders in ERP system
  • Update customer order/account information in ERP system
  • Enter credits in ERP system
  • Send and receive customer documents in ERP system
  • Solicit sales of new or additional services
  • Prepare customer reports
  • Prepare orders for warehouse processing
  • Maintain files for order-related paperwork in an organized manner
  • Address customer complaints or escalate if/when necessary
  • Other duties as assigned

 

Education:

High school diploma or general education degree (GED).

 

 

Other Skills/Abilities/Qualifications

6 months to 1 year of Contact Center experience preferred.

Excellent time management skills

Strong customer relations skills

Strong problem-solving skills

Ability to incorporate telephone and email etiquette to ensure customer satisfaction

Knowledge of component part application to motor sports, rotating electrical, outdoor power & clutch equipment industry is a plus!

Oracle knowledge a plus!

 

Technological Abilities:

Microsoft Excel

Microsoft Word

Microsoft Outlook

Excellent Computer Skills

 

 

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee may be required to sit for prolonged periods.

 

Working Conditions:

Heated and air-conditioned office

Arrowhead Engineered Products
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