Arrowhead Engineered Products
  • Jasper, IN, USA
  • Hourly
  • Full Time

Health, Dental, Vision, 401K, and Life Insurance


Stens, a division of Arrowhead Engineered Products, is looking for a Technical Customer Service Representative for our Jasper, IN location.

This position is responsible for supporting our external and internal customers with technical support, including diagnostic capabilities, product, and mechanical application for our Ag and Outdoor Power Equipment products.

Experience with Outdoor Power Equipment and/or Ag Equipment parts/products is preferred for this position.

Company Overview:

At Arrowhead Engineered Products, we practice a customer-first attitude in all aspects of our business. We pay close attention to what our customers are looking for in service and applications. Constructed with passion and scrupulous attention to detail, our parts promise excellent fit, added value and hold the same, if not better performance attributes than OEM products.

Founded in 1985, Arrowhead has become a competitive worldwide distributor of non-discretionary, mission-critical aftermarket replacement parts. Our global footprint includes 10 distribution centers in North America, as well as in Europe; plus, sourcing offices in India and China.

Benefits:

As a member of the Arrowhead team, you'll receive Paid Time Off, Paid Holidays, Tuition Reimbursement, company matching 401(k), Paid Parental Leave, and more!

Job Title:

Technical Customer Service Representative

Duties:

  • Accurately address all inquiries from a variety of customers in a timely and professional manner.
  • Advise management on product development issues that arise from product problems identified through technical support calls with customers.
  • Monitor product application descriptions for accuracy.
  • Capture and channel information to provide the product, purchasing and quality control teams feedback about products based on interaction with customers and field personnel.
  • Read diagrams, parts schematics and break downs to identify parts applications.
  • Other duties as assigned.

Education and Qualifications:

  • High school diploma or general education degree (GED)
  • Two years of technical college, trade school or equivalent mechanical experience preferred
  • Ability to read parts schematics and diagrams
  • Knowledge of the Outdoor Power Equipment and/or Agricultural industry, including major distributors, competitors, products and applications preferred

Working Conditions:

Heated and air-conditioned office.

Arrowhead Engineered Products
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