Arrowhead Engineered Products
  • Jasper, IN, USA
  • Full Time

Medical, dental, vision, 401k, disability, paid holidays, PTO, profit sharing


Summary:

This position is responsible for assisting and servicing customers on the phone and online by preparing entering customer orders for warehouse processing.  Additional duties may include Quality Control, Web Support and Shipping. 

 

Duties and Responsibilities:

Customer Service

  1. Answer incoming telephone calls in a courteous and professional manner.
  2. Answer customer product questions using product knowledge and catalogue.
  3. Respond to customer questions.
  4. Inform customers of prices, shipping dates, anticipated delays, and any additional information needed by customers.
  5. Be familiar with customer special requirements.
  6. Answer questions from customers on how a product operates or direct them to the person who can assist them.
  7. Enter customer order data into computer system.
  8. Prepare customer reports, i.e. Open Item reports.
  9. Edit customer orders.
  10. Prepare orders for warehouse processing.
  11. Process orders within computer system.
  12. Maintain files for order-related paperwork in an organized manner.
  13. Research and follow up on customer questions or problems in a timely manner.
  14. Address customer complaints, or escalate if necessary.
  15. Print documents from the queue, sort in bins as needed.
  16. Assist other customer service employees with orders when necessary.
  17. Lead and participate in continuous improvement projects.

 

Shipping

  1. Assist customers in placing orders and tracking shipments.
  2. Assist with warranty claim administration as needed.
  3. Manage customer back-orders.
  4. Assist with out-bound shipment coordination as needed.

 

Education and Qualifications:

High School Diploma or GED preferred

2+ years of related job experience preferred

 

Competencies:

Customer Focus

Quality

Teamwork

Communication

Initiative

Development & Learning

Results Orientation

Ethics & Integrity

Use of Technology

Arrowhead Engineered Products
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